Joshua Mathias https://joshuamathias.com/ Thu, 28 May 2026 00:03:31 +0000 en-US hourly 1 https://wordpress.org/?v=7.0 https://joshuamathias.com/wp-content/uploads/2025/12/cropped-Favicon-Joshua-Mathias-32x32.png Joshua Mathias https://joshuamathias.com/ 32 32 Why Omnichannel Marketing Fails Without Content Infrastructure https://joshuamathias.com/why-omnichannel-marketing-fails-without-content-infrastructure/?utm_source=rss&utm_medium=rss&utm_campaign=why-omnichannel-marketing-fails-without-content-infrastructure Thu, 28 May 2026 00:03:31 +0000 https://joshuamathias.com/?p=19392 Most marketing teams want customers to move from website to app, email, store, search, and social without feeling a break....

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Most marketing teams want customers to move from website to app, email, store, search, and social without feeling a break. They want the brand to feel clear in every place. They want content to move fast. They want teams to spend less time rebuilding the same work for each channel.

The surprise is that almost everyone says this matters, but less than half are truly built for it. The report says 99% of marketing and customer experience leaders call omnichannel a high priority, but only 43% have the infrastructure to support it.1

That gap is the story. Omnichannel is no longer a nice idea on a strategy slide. It’s a test of whether a company’s content system can keep up with its ambition.

Why does everyone want omnichannel now?

Customers don’t think in channels. They think in needs. A person may see a product on social, check reviews, open an email offer, visit the website, ask a chatbot a question, and finish in an app. To them, this is one journey.

Marketing teams often see something very different. They see many tools, many teams, many formats, and many approvals. Each channel can become its own small project. The website team needs one version. The app team needs another. Email needs a shorter version. Social needs a different image. AI search may need clean, clear answers.

That is why omnichannel matters. It is the promise that the customer gets one clear experience, even when the work behind it is spread across many systems.

What does 99% really tell us?

The 99% number tells us that the debate is over. Leaders already believe omnichannel matters. The market has moved past the question of whether brands should connect customer touchpoints.

A better question is this: if almost every leader agrees, why is the work still so hard?

The answer is that agreement is easier than execution. A team can agree on omnichannel in a meeting. A team can add it to a plan. Delivery needs something deeper. It needs content that can be found, reused, changed, approved, sent, and measured across many places.

Why are only 43% built for it?

The 43% number shows the real problem. Many teams have the goal, but they don’t have the system. Their content lives in too many places. The report names the usual mix: the CMS, the digital asset manager, project tools, email approval chains, and many file versions.1

Each part may work alone. The trouble starts when the parts need to work together. A campaign idea may begin in one tool. Images may sit in another. Copy may move through email. Legal notes may live in a document. Performance data may sit somewhere else.

This slows people down. It also makes reuse harder. A team may rebuild content for each channel because finding and adapting the original takes too much time.

What does “built for omnichannel” actually mean?

Being built for omnichannel means content can move. It means a core message, product detail, image, offer, or story can be used in more than one place without starting from zero each time.

A strong content system helps teams know what exists, who owns it, where it can go, what has been approved, what needs to change, and how well it performed. It also helps AI and automation work with clean information.

The key idea is simple: content should be treated like infrastructure, not a one-time campaign item.

Why does more content make the problem worse?

Many teams react to pressure by making more. More posts. More pages. More emails. More videos. More tools. More meetings. At first, this feels like progress because the team is busy and output is rising.

The report makes a sharper point. More content can make the gap worse when the system underneath is weak.1

A messy system turns every new asset into future work. Someone has to find it later. Someone has to update it. Someone has to check if it’s approved. Someone has to resize it, rewrite it, translate it, or rebuild it for another place.

More content in a weak system can feel like filling a closet that already has no shelves. You can add more, but finding anything gets harder.

Why does reuse matter so much?

Reuse is where speed comes from. A team that can reuse content doesn’t need to rebuild every time. It can take one clear content object and adapt it for the website, app, AI search, email, and other channels.

This doesn’t make the work less creative. It gives creative people more room to do the work that needs judgment. The system can handle repeat tasks, such as formatting, tagging, routing, updating, and sending content to the right places.

A strong system helps people spend less time chasing files and more time shaping better ideas.

Why is this really an infrastructure problem?

Omnichannel often sounds like a marketing idea, but it depends on infrastructure. That word can sound heavy, so here is a simple way to think about it.

Infrastructure is the set of things that makes work possible. Roads help cars move. Pipes help water move. Content infrastructure helps messages, assets, data, and approvals move.

A team can have great people and still move slowly if the roads are broken. The report says speed to market is very important or critical to growth for 56% of marketing executives, yet only 36.5% believe leadership is doing enough to support it.1

That is a clear sign of strain. Leaders want speed, but the system may not support speed.

What does AI change about this gap?

AI makes this issue more urgent. Many leaders hope AI will speed up content work. That can happen, but AI needs something to work with.

The report says 61% of marketers have not embedded AI tools into their stack in a strategic way, and half still don’t understand how AI platforms surface or cite content.1 AI can’t create much value if it can’t find, understand, or trust the content inside the business.

AI is strongest when content is structured. It needs clear tags, clean metadata, approved source material, and workflows it can follow. A messy content system gives AI a messy starting point.

Why does AI reward organized teams?

AI can help with tagging, summaries, localization, search, and content adaptation. Those tasks work better when the source content is clean and connected.

A well-built team can ask AI to adapt an approved message for a new market or channel. A less organized team may first need to ask where the approved message is, which version is current, who signed it off, and whether it can be used.

That is the hidden lesson. AI doesn’t erase the need for content infrastructure. It makes the need easier to see.

What would a better content system look like?

A better system starts with one clear idea: create once, adapt many times. The report describes this as one content object that can be published across web, app, AI search, and beyond.1

That model changes the job. Content is no longer trapped inside one page or one campaign. It becomes something the business can use in many ways.

A product message can power a landing page, an app screen, a chatbot answer, a social post, and a sales email. A campaign story can move across markets with less manual rebuilding. An approved update can travel faster because the system knows where it needs to go.

What questions should leaders ask first?

Leaders can start with simple questions. Where does content slow down? Where does it get rebuilt? Where do approvals get lost? Where does performance data stop moving? Where is AI actually touching the workflow?

These questions matter because they show the real blockers. The blocker may not be talent. It may not be budget alone. It may be the way content is stored, governed, and moved.

A team that answers these questions clearly has a better chance of fixing the real problem.

What is the main takeaway?

The 99% versus 43% gap is powerful because it shows a simple truth. Most teams want omnichannel, but many are still built for single-channel work.

That gap will matter more as customers expect faster, clearer, and more connected experiences. It will also matter more as AI becomes part of search, service, and content delivery.

The winners won’t only be the teams that create the most content. The winners will move content with the least friction. They’ll reuse more, adapt faster, prove more, and turn content into a system that helps the whole business move.

Omnichannel ambition is already here. The next advantage belongs to the teams that build the infrastructure to match it.

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The Most Powerful Social App May Be the One Gen Z Sees as Useful https://joshuamathias.com/the-most-powerful-social-app-may-be-the-one-gen-z-sees-as-useful/?utm_source=rss&utm_medium=rss&utm_campaign=the-most-powerful-social-app-may-be-the-one-gen-z-sees-as-useful Tue, 26 May 2026 12:08:53 +0000 https://joshuamathias.com/?p=19367 Why does this story matter? We often talk about social media as one big thing. Gen Z sees it in...

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Why does this story matter?

We often talk about social media as one big thing.

Gen Z sees it in a much sharper way. Each app has a job. TikTok gives them a fast escape. YouTube gives them help and comfort. Facebook can feel practical and cringe at the same time. X can feel loud and full of people chasing attention. AI slop now moves across many feeds.

That is the useful lesson from the YPulse story. The research asked 13- to 39-year-old social media users in the U.S. and Canada to match major apps with words like addictive, helpful, entertaining, AI slop, and cringe. The sample included 1,500 people, and the survey ran from February 19 to 27, 2026.

The data shows a simple idea: Gen Z has emotional labels for each app. Those labels shape how they use each platform.

What did Gen Z say about TikTok?

TikTok came out as the app most tied to addiction.

Among teens aged 13 to 17, 44% said TikTok is best described as addictive. That put TikTok far ahead of Instagram at 19%, YouTube at 10%, Snapchat at 8%, and Twitter/X at 6%.

That gap matters. It shows that TikTok has a special role in Gen Z’s day. It gives them quick laughs, fast entertainment, and a simple way to switch off.

The deeper insight is how little effort TikTok asks from the user. A person opens the app, and the next video is already waiting. The feed keeps moving. The app keeps learning. The next clip feels close enough to what they want, so they stay.

YPulse also points to a bigger habit. In its Generation Doom research, 80% of teens and 82% of young adults said they had mindlessly scrolled in the past year to cope with stress.

That makes TikTok feel like an escape hatch. It gives people something easy when they feel bored, tired, or stressed.

Why does YouTube feel more useful?

YouTube tells a different story.

Among teens, 28% called YouTube helpful. That placed it above TikTok at 18%, Pinterest at 15%, Instagram at 14%, and Facebook at 9%.

That word, helpful, is doing a lot of work.

YouTube has creators. It has comments. It has recommendations. It has Shorts. It has trends. So yes, it has many social features. But many young people also use it like search, TV, school, music, and a comfort space.

They go there for a reason. They want to learn how to fix something. They want a review. They want music while they work. They want a long video from a creator they trust. They want a guide, a tutorial, or background noise while they eat.

That makes YouTube feel purposeful.

TikTok often wins the quick scroll. YouTube wins the useful habit.

What does “helpful” tell us about platform power?

“Helpful” sounds small, but it is a very strong word.

When people call an app addictive, they may use it a lot because it pulls them in. When people call an app helpful, they see value in the time they spend there.

That difference matters.

A helpful app becomes part of daily life. It becomes part of how people solve problems. It becomes part of how they relax. It becomes part of how they learn.

This may be YouTube’s quiet power. It feels normal. It feels familiar. It feels useful. Many Gen Z users grew up with it, so it can feel as basic as TV in the home.

That kind of platform becomes hard to replace because it gives people something they can explain.

What did Gen Z say about Facebook?

Facebook had the strongest link to cringe.

YPulse says Facebook was the top social platform that both teens and young adults described as cringe. In the chart, 18% named Facebook as cringe. TikTok also reached 18%, while Twitter/X reached 16%, Snapchat reached 12%, and Pinterest reached 8%.

The reason is cultural.

Facebook still carries an older feeling. Gen Z may use Marketplace and still see value in it. But the main feed can feel full of late memes, old posts, family updates, life advice, and people trying very hard to sound wise.

That creates a funny split.

Facebook can be useful and cringe at the same time.

That is an important insight. A platform can lose cultural status while keeping practical value.

Why can TikTok also feel cringe?

TikTok can feel loved and cringe at the same time.

For young adults, YPulse says TikTok ranks right after Facebook for cringe. This points to a different kind of cringe: content that feels too polished, too fake, or too performative.

That includes scripted “relatable” moments, exaggerated voiceovers, influencers pushing products they barely seem to use, and creators acting like every moment is a performance.

Gen Z values authenticity. When a person looks like they are performing realness, the content can feel cringe.

There is also a younger-culture layer. YPulse points to Gen Alpha-style humor, chaotic edits, and comment trends that can make parts of TikTok feel juvenile to Gen Z adults.

So TikTok has a strange mix. It can be addictive, entertaining, and cringe at the same time.

That mix makes it powerful. It also makes it easy to argue about.

What did Gen Z say about AI slop?

AI slop is spread across many platforms.

YPulse says Gen Z is split on which platform has the worst AI slop. For teens, Facebook is the platform they most connect with AI slop. For young adults, TikTok, Twitter/X, and Facebook were tied at 17% each.

That tie is the insight.

AI slop has become a feed-wide problem. It moves from app to app. A strange AI image can appear on Facebook, then show up on X, then turn into a TikTok trend. A low-quality meme can travel quickly because every platform rewards attention.

On Facebook, young people may see odd AI images and content-farm posts. On X, they may see AI meme formats and recycled reaction images. On TikTok, they may see viral AI clips taking over the For You Page.

Even when people call it slop, they may still watch it.

That is why the issue spreads. The content can feel cheap and still hold attention.

What does the algorithm data show?

The algorithm data gives this story more weight.

YPulse reports that 51% of teens and 55% of young adults said they sometimes wish they could escape the algorithms on their social media feeds.

That is a big signal.

It shows that many young users feel surrounded by feeds that choose for them. They may like the entertainment, but they also feel the pressure of endless recommendations.

This connects TikTok and AI slop in a clear way. Algorithms reward content that gets a reaction. That can be a funny clip, a ragebait post, a strange AI image, or a messy comment thread.

The feed learns what gets attention. Then it gives people more of it.

That can make social media feel repetitive, loud, and hard to step away from.

What does all this teach us about Gen Z?

The big lesson is simple: Gen Z judges apps by feeling as much as function.

Many apps now copy each other. TikTok has search behavior. Instagram has Reels. YouTube has Shorts. X has video. Almost every app has a feed.

From the outside, the apps can look very similar.

From the inside, they feel different.

A short video on TikTok can feel like escape. A short video on YouTube can feel like help. A post on Facebook can feel practical and uncool. A post on X can feel like conflict. AI content can make a feed feel cheap or fake.

The feature may look similar. The feeling changes from app to app.

That is the part worth seeing.

Gen Z asks two questions at once: “What can this app do for me?” and “How does this app feel in my life?”

Those answers explain why they keep coming back.

Why should we care about emotional jobs?

Emotional jobs explain behavior in a simple way.

If someone uses TikTok for escape, they may open it whenever they feel bored or stressed.

If someone uses YouTube for learning or comfort, they may see that time as useful.

If someone uses Facebook Marketplace, they may still value Facebook for practical reasons.

If someone sees AI slop across every feed, they may feel like every platform is starting to blur together.

People use platforms because each one gives them something specific. Sometimes that thing is entertainment. Sometimes it is status. Sometimes it is information. Sometimes it is comfort. Sometimes it is a place to react. Sometimes it is the easiest way to pass time.

Once we see the emotional job, the behavior makes sense.

What is the main takeaway?

The strongest platform can be the one that becomes part of normal life.

That is why YouTube is so interesting in this story.

TikTok may win the quick scroll. It may win the funny trend. It may win the moment when someone wants a fast escape.

YouTube may win something deeper.

It wins the search for an answer. It wins the trusted creator. It wins the long watch. It wins the tutorial. It wins the background video. It wins the habit that feels useful.

That is a different kind of power.

It is quiet. It is steady. It is built into routine.

So what should we remember?

A better question goes beyond which platforms Gen Z uses.

The better question is: What job does each platform do for them?

That is where the real story lives.

TikTok is a video app, and it is also an escape machine.

YouTube is a video site, and it is also a useful part of daily life.

Facebook can be both cringe and practical.

X can turn attention into conflict.

AI slop shows that many feeds are starting to feel cheaper and more repetitive.

Apps can copy features. They can copy formats. They can copy feeds.

Meaning is much harder to copy.

For Gen Z, that meaning may matter more than the feature itself.

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Zeekr Just Made Luxury SUVs Harder to Explain https://joshuamathias.com/zeekr-just-made-luxury-suvs-harder-to-explain/?utm_source=rss&utm_medium=rss&utm_campaign=zeekr-just-made-luxury-suvs-harder-to-explain Tue, 12 May 2026 13:21:06 +0000 https://joshuamathias.com/?p=19353 The Zeekr 9X is not interesting because it is another large, expensive SUV. It is interesting because it makes the...

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The Zeekr 9X is not interesting because it is another large, expensive SUV. It is interesting because it makes the luxury SUV category feel unsettled again. For years, the formula was relatively easy to understand: a luxury SUV needed presence, comfort, refinement, a prestigious badge, and the kind of brand story that made the owner feel they had arrived before the vehicle even moved. That formula still matters, and it would be foolish to pretend otherwise. Range Rover, Bentley, Mercedes-Benz, BMW, Audi, Lexus, Porsche, and Rolls-Royce have spent decades building trust, symbolism, design memory, and emotional authority.


But Zeekr is asking a different question with the 9X. What if modern luxury is no longer defined only by heritage, craftsmanship, and status? What if luxury also means how much capability a vehicle can deliver at once: performance, comfort, intelligence, electric range, charging speed, passenger experience, and usability? That is where the 9X becomes more than a car. It becomes a signal.


Zeekr is not copying the old luxury playbook

The lazy framing would be to call the Zeekr 9X a “Range Rover killer” or a “Bentley rival.” That may get attention, but it misses the bigger point. Zeekr is not simply trying to imitate the old luxury hierarchy. It is trying to compete on a new one.
Officially, the Zeekr 9X is positioned as the brand’s flagship luxury SUV, with a six-seat layout, a high-voltage hybrid architecture, long electric-only range, and performance figures that sound almost absurd for a family-sized vehicle. Zeekr says the 9X can produce up to 1,000 kW and accelerate from 0–100 km/h in 3.1 seconds, while also offering up to 380 km of CLTC electric range and 20–80% charging in around 8.5 minutes on suitable infrastructure.

Those numbers are not just impressive. They are slightly disorientating. A six-seat luxury SUV is supposed to be comfortable, spacious, and refined. It is not supposed to accelerate like a supercar, behave like an EV for daily commuting, and still offer long-distance flexibility through a hybrid system. That is why the 9X creates such a strong reaction. It challenges the mental model people have for what a luxury SUV is allowed to be.

The new luxury is capability density

The best way to understand the Zeekr 9X is through the idea of capability density. In simple terms, this means how many meaningful jobs one vehicle can perform at a high level. The 9X is not just trying to be fast. It is trying to be fast, comfortable, intelligent, family-friendly, chauffeur-friendly, road-trip-friendly, and technology-rich at the same time.
That matters because luxury buyers are changing. The traditional luxury customer still values brand reputation, design, materials, and ownership confidence. But the new premium buyer increasingly expects a vehicle to behave like several products in one. It should feel like a performance car when required, a business-class lounge when sitting in the back, a smart device when interacting with software, an EV during daily driving, and a family SUV when life demands practicality.
This is where Zeekr looks particularly sharp. The 9X does not ask buyers to choose between drama and usefulness. It tries to combine both. That combination is what makes it feel modern.

The back seat may be the new battleground

One of the most interesting things about the 9X is that its story is not only about the driver. Much of its appeal sits behind the front row. Zeekr highlights a three-row six-seat cabin, lounge-style seating, high-end audio, large screens, premium comfort features, and a strong focus on the passenger experience. Independent reviews have also drawn attention to the second-row captain’s chairs, recline functions, massage, heating, cooling, and business-class feel.
This is important because the luxury SUV war is moving beyond horsepower. In China especially, large six-seat SUVs have become a serious premium segment. The success of models such as the Li L9 helped prove that buyers wanted family-focused flagship SUVs, and the segment has since attracted major competitors including AITO, NIO, and Zeekr.
In that context, Zeekr’s strength is not only that it makes the 9X powerful. It is that it understands the passenger may be the real customer. For many families and executives, the most luxurious seat in the car is not necessarily the driver’s seat. It is the seat where someone can relax, work, watch, talk, sleep, or arrive feeling better than when they left.

Hybrid is being reframed as freedom, not compromise

The 9X also arrives at a time when the electric vehicle conversation is becoming more nuanced. For years, hybrids were often treated as a temporary step between combustion and full electric vehicles. The Zeekr 9X suggests a different interpretation. In the luxury space, a sophisticated plug-in hybrid or extended-range setup can be positioned as freedom: electric driving for daily use, fast charging when available, and fuel-backed confidence for longer journeys.
That is not a fringe idea. The International Energy Agency reported that China remains the world’s largest electric car market and that plug-in hybrids and extended-range electric vehicles have grown significantly as part of China’s electric vehicle mix. In other words, vehicles like the 9X are not just technical curiosities. They reflect a real customer appetite for flexibility.
This is why the Zeekr 9X feels commercially intelligent. It does not force the buyer into a purity contest. It solves anxiety. For a luxury customer, that may be one of the most valuable features of all.

Why this makes Zeekr look good

The most impressive thing about the 9X is not any single specification. It is the confidence of the product definition. Zeekr appears to understand that the next phase of luxury will not be won by badge alone, but also by how convincingly a brand can combine emotion, technology, performance, comfort, and convenience.
That does not mean traditional luxury brands are suddenly weak. They still have powerful advantages: heritage, trust, craftsmanship, resale confidence, dealer networks, and cultural meaning. But Zeekr has done something very clever. It has made the conversation more difficult for everyone else. If a relatively young luxury brand can offer this much performance, this much comfort, and this much technology in one package, then established brands have to explain not only why they are prestigious, but why they are still moving the category forward.
That is a healthy challenge. It pushes every brand to improve.

The bigger question

The Zeekr 9X should not be seen as proof that one brand has defeated another. That is too simplistic. Its real significance is that it shows luxury SUVs entering a new era, where heritage and capability must coexist.
The future winners will not simply be the brands with the oldest stories or the longest spec sheets. They will be the brands that make people feel something and give them something genuinely useful. Zeekr has made the 9X interesting because it does both. It delivers the shock value people want to talk about, but underneath that shock is a serious idea: luxury is becoming more measurable, more functional, and more technologically ambitious.
That is why the Zeekr 9X matters. It does not just ask whether Zeekr can compete with established luxury brands. It asks whether the definition of luxury itself is changing.
And right now, Zeekr looks like one of the brands brave enough to answer that question first.

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Miami Cops Say The Rip Made Them Look Dirty https://joshuamathias.com/miami-cops-say-the-rip-made-them-look-dirty/?utm_source=rss&utm_medium=rss&utm_campaign=miami-cops-say-the-rip-made-them-look-dirty Sun, 10 May 2026 17:25:44 +0000 https://joshuamathias.com/?p=19350 Ben Affleck and Matt Damon’s production company, Artists Equity, has been sued over the Netflix film The Rip. WSVN reports...

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Ben Affleck and Matt Damon’s production company, Artists Equity, has been sued over the Netflix film The Rip. WSVN reports that the lawsuit was filed by Miami-Dade law officers who say the film damaged their reputations.

The film is linked to a real Miami Lakes drug case. WSVN says the case involved more than $20 million found in the attic of a home and was described as the largest cash seizure in South Florida history. The officers say the movie made people think they were dirty cops.

This is not only a Hollywood story. It is a lesson for anyone who turns real life into content. True story films can entertain millions. They can also harm real people if the story points too closely at them.

Why can fiction still create real harm?

Fiction feels safe because it is made up. But fiction can still point to real people. If viewers can connect a character to a living person, the person may feel attacked. That is where risk begins.

A story does not need to use a real name to create harm. It may use the same job, city, case, timeline, and details. If enough pieces match, people may know who the character is meant to be. Then a false or unfair scene can hurt a real reputation.

WSVN reported that Jonathan Santana, now a Miami-Dade Sheriff’s Office deputy, said people tease him after the film. He said, “When you rip something, you’re stealing something. We never stole a dollar.”

Why does reputation matter so much?

Reputation is not just pride. For police officers, doctors, teachers, founders, and public workers, reputation affects careers. If people believe someone is corrupt, dangerous, or dishonest, that can follow them for years.

This is why true story films need care. A dramatic scene can last longer than the real record. Many viewers will never read court files. They will remember the movie. That gives storytellers power, and power needs guardrails.

The useful lesson is simple. A story can be legal fiction and still feel like public judgment to the person who inspired it.

What did the officers say was unfair?

WSVN reports that Santana was one of the former Miami-Dade Police Department officers credited with solving the Miami Lakes drug case. He says the film led people to joke that he stole money. His lawyer, Ignacio Alvarez, said the movie portrayed police officers as dirty and hurt their reputations.

The lawsuit also argues that producers should have paid Santana and Jason Smith as consultants instead of another officer who was not part of that investigation.[3] That point matters because it raises a useful question. Who gets to tell the story when many real people lived it?

A film team may want drama. A real person may want accuracy. The two goals can clash. When the story is about crime, corruption, or public trust, the clash gets sharper.

Why is consulting not just a courtesy?

Consulting is not only about being nice. It is a risk tool. The right consultant can warn a producer when a scene is false, when a character is too close to a real person, or when a small change could prevent harm.

A consultant cannot remove every risk. But a careful process shows that the creators tried to understand the facts. It may also lead to better drama because the real details are often more interesting than made-up shortcuts.

For brands and creators, the lesson is clear. If you are using real events, talk to the people who were there. If you choose not to, know why. Silence can look careless later.

Why does The Rip show true story films need stronger checks?

True story films are popular because they feel important. They promise that the story is not just a dream. They make viewers lean in. But that promise also creates a duty.

If the film says it is inspired by real events, viewers search for the real case. They compare characters. They talk online. They may name the people they think are involved. That can turn a creative choice into a public claim.

This is even more true now because search and social media make old cases easy to find. A viewer can watch a scene at night and find names by morning. That means creators cannot assume that changed names will hide real people. The audience often does the matching work for them.

A short disclaimer may not fix the problem. Many films say characters are fictional or changed for drama. But if the real-world clues are strong, a disclaimer may not stop viewers from making the link.

What checks should creators use before release?

Creators should use a “real person test.” Ask whether a viewer from the same city, job, or case could identify the person behind a character. If yes, the team should check every harmful scene with extra care.

They should also use a “harm test.” Ask whether the scene suggests crime, corruption, betrayal, abuse, or dishonesty. If yes, the proof should be strong, or the character should be changed enough to stand apart from any real person.

Finally, creators should use a “need test.” Ask whether the harmful detail is needed for the story. If it is only there for shock, it may not be worth the risk.

What can PR teams and brands learn from this?

This case is useful outside film. Brands use real customer stories, founder stories, staff stories, and crisis stories all the time. A campaign can hurt someone if it changes facts or makes a real person look bad.

PR teams should treat real-life storytelling as high-risk content. That does not mean avoiding it. It means checking it. Get consent where possible. Change details when needed. Avoid adding shame to a person who can be identified.

The same rule applies to documentaries, podcasts, ads, YouTube videos, and LinkedIn posts. Real stories are powerful because real people carry them. That is why they need more care, not less.

A useful PR rule is this: if a real person may wake up to angry calls because of your story, treat that as a serious risk. The story may still be worth telling, but the person should not be surprised by avoidable harm.

What is the most useful takeaway?

The useful takeaway is this: “based on a true story” is not a free pass. It can be a risk signal. The closer the story is to real life, the more careful the creator must be.

For audiences, this is worth knowing. A movie may feel like truth, but it is still shaped by choices. For creators, the message is sharper. If your story borrows from real people, protect them from false meaning.

That is why true story films need guardrails. The best guardrails are clear consent, careful research, fair distance, and legal review. Drama can still be strong without making real people carry damage they did not earn.

The Rip lawsuit may still need to be tested in court. But the lesson is already useful. Real events can make a story feel bigger. They can also make the risk bigger. Creators who understand both sides will tell better stories and face fewer surprises.

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Dua Lipa says Samsung Used Her Face https://joshuamathias.com/dua-lipa-says-samsung-used-her-face/?utm_source=rss&utm_medium=rss&utm_campaign=dua-lipa-says-samsung-used-her-face Sun, 10 May 2026 17:21:35 +0000 https://joshuamathias.com/?p=19347 Dua Lipa has sued Samsung for $15 million. She says the company used her image on TV packaging without her...

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Dua Lipa has sued Samsung for $15 million. She says the company used her image on TV packaging without her consent. Yahoo reported that the photo showed her performing at the Austin City Limits Festival and was used on boxes since last year.

This may sound like a celebrity fight. It is more useful than that. The real lesson is simple. A famous face is not free decoration. It is a business asset. It can move attention, trust, and sales. That is why image rights matter so much.

The claim says Samsung used her face in a mass marketing campaign without her knowledge, pay, control, or input. That one idea should make every brand pause. If a customer sees a star on a box, they may think the star chose that brand. That belief can be worth money.

Why is a photo more than a photo?

A photo can tell a buyer what to feel. If a product box shows a famous artist, the buyer may think the product is cool, premium, or connected to culture. The person on the box may not say a word. Still, the message is clear.

That is why a photo can become an endorsement. An endorsement means a person appears to support, approve, or be linked to a product. The issue is not only whether the image is pretty. The issue is what the image makes buyers believe.

In the lawsuit, Dua Lipa says Samsung profited from the image and created the false idea that she backed the product. The complaint also points to social posts where people seemed to say they bought the TV because her face was on the box.

What does Dua Lipa show about image rights?

Image rights protect the link between a person and their public value. For a singer, actor, athlete, or creator, that value is built over years. It comes from music, style, public choices, and audience trust.

If a brand can use that value for free, the person loses control. They may be linked to a product they did not choose. They may also lose the chance to make a paid deal with another brand. In simple terms, the face has value because the person behind it built that value.

This is why the law often protects a person’s likeness. It is not about vanity. It is about control. If your name, face, voice, or image helps sell a product, you should have a say.

Why should brands care even if they did not mean harm?

Intent is not the only issue. A brand may think it is using a licensed event photo, a stock image, or a design asset. But the person in the photo may still have rights. The photographer may own the copyright. The person may control the commercial use of their likeness. The event may have its own rules too.

That is the tricky part. One image can carry many rights at once. A company may have permission to use the photo in one way, but not in another way. Editorial use is not the same as product packaging. A news site can show a concert photo to report on the concert. A TV brand using that photo to sell boxes is a different use.

What legal claims can come from one image?

The Yahoo report says the lawsuit includes copyright infringement, California right of publicity, Lanham Act claims, and trademark infringement. Those are different legal paths, but they all point to one core risk: the image may have helped sell a product without permission.

Copyright can deal with who owns the photo. Right of publicity can deal with who controls the commercial use of a person’s identity. The Lanham Act can deal with false endorsement or confusion in the marketplace. Trademark law can deal with brand value and source signals.

For a brand team, the lesson is practical. Do not ask only, “Can we use this picture?” Ask, “Can we use this picture on this product, in this market, for this sale purpose, with this person visible?” That is a better question.

Why is this useful for marketers?

Marketers love shortcuts. A famous face is one of the fastest shortcuts. It can make a product feel known before the buyer reads a single feature. But shortcuts carry risk when they borrow trust without consent.

This case shows why clearance must happen before design goes public. Packaging is not a small channel. It sits in stores. It appears online. It gets shared in photos. It can be seen by millions. If the image is wrong, the mistake travels far.

The risk is also bigger when the person has a premium brand. Yahoo reported that the complaint says Dua Lipa uses her face only with select companies. That matters. If a star is careful about partnerships, an unwanted product link can weaken her position.

What should a safe approval process include?

A safe process should start with a rights map. The team should list who took the photo, who is in it, where it was taken, what the contract allows, and how the image will be used. This should happen before the box, ad, or post is approved.

The team should also ask if the image suggests an endorsement. If the answer is yes, the brand needs clear written consent. It should not rely on hope, silence, or vague terms.

The final check should be simple. If the person in the image saw the campaign, would they think it was fair? If the answer is no, stop and get legal review.

What can small businesses learn from this?

This is not only a Samsung problem. Small brands also use photos from events, social media, and creators. The risk may be smaller in money, but the rule is the same. If a person’s face helps sell your product, get permission.

Small brands should also be careful with AI tools, influencer content, and user photos. Easy access does not mean legal use. A public photo is not always free for a commercial campaign.

This matters even more in Dubai, the UAE, and other global markets where brands often use celebrity culture to build trust fast. A strong campaign can turn into a costly dispute if rights are unclear.

It also matters for speed. Modern campaigns move fast. But legal approval must move with them, not after them.

What is the most useful takeaway?

The useful takeaway is this: image rights are not a small legal detail. They are part of brand strategy. They protect the value that people build through fame, work, and public trust.

For brands, the safest move is to treat every face as a permission issue. If the face can help sell, it can also create liability. That is the part many people miss. A product box is not just packaging. It is a sales pitch. If that pitch uses a person’s identity, the person should have agreed to it.

Dua Lipa’s case is still a legal claim, not a final ruling. But the lesson is already clear. In modern marketing, attention has a price. If a brand uses someone else’s attention without a deal, the bill can arrive later.

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The Internet Wants To Buy Spirit Airlines https://joshuamathias.com/the-internet-wants-to-buy-spirit-airlines/?utm_source=rss&utm_medium=rss&utm_campaign=the-internet-wants-to-buy-spirit-airlines Sun, 10 May 2026 17:16:00 +0000 https://joshuamathias.com/?p=19343 Spirit Airlines was the airline many people mocked. Then it shut down. Suddenly, the jokes changed. A TikTok creator named...

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Spirit Airlines was the airline many people mocked. Then it shut down. Suddenly, the jokes changed. A TikTok creator named Hunter Peterson launched a site called LetsBuySpirit and asked people to pledge support for a people-owned revival. Yahoo reported that the campaign reached about $22.8 million in non-binding pledges from more than 36,000 people before the site crashed.

That is the surface story. The better story is bigger. People were not only trying to save yellow planes and cheap seats. They were trying to save a market choice. That is why this angle matters. Brand ownership is becoming more than a business idea. It is becoming a way for people to say, “This brand affects my life, so I want a voice in what happens next.”

Why did people miss Spirit Airlines so fast?

People often do not know what a brand does for them until it is gone. Spirit was not famous for comfort. It was famous for low fares, extra fees, tight seats, and jokes. But those low fares had power. They pushed other airlines to keep some prices lower. They gave some families a chance to fly when other tickets were too high.

That is the part many readers may not know. A cheap brand is not only useful to the people who buy it. It can help the whole market. It acts like a price anchor. If it leaves, the other brands face less pressure. That means fewer choices and, often, higher prices.

So the viral campaign was not just about love for Spirit. It was about fear. People feared losing the messy, cheap option that made the market feel open. That is useful because it changes how we judge budget brands. A brand can be annoying and still be important.

What is the hidden value of a budget brand?

The hidden value is access. Spirit gave people a way to travel when money was tight. It also made bigger airlines answer a simple question: if Spirit can sell a seat for less, why can’t you?

This does not mean every cheap service is good. It means price choice matters. A market with only premium brands can look nicer, but it can also leave many people out. That is why the loss of a budget airline can feel personal even to people who once complained about it.

For brands, this is a clear lesson. Do not only measure love. Measure use. A customer can roll their eyes at you and still need you. A customer can complain online and still defend your role in the market. That kind of bond is strange, but it is real.

Why does brand ownership matter now?

Brand ownership matters because trust in big business is not automatic. People see private equity, mergers, and bankruptcies. They worry that useful brands can be cut up, sold, or changed without the public having a say. The Spirit campaign gave people a different dream. It said the passengers, workers, and communities could have a voice.

Peterson’s early idea was simple. People could pledge money. Each person would get one vote, no matter how much they pledged. Bigger investors could help, but they would not control the vote. He compared the idea to the Green Bay Packers and worker-owned firms.

That idea may be hard to turn into a real airline. But it is powerful as a message. People want brands to feel less distant. They want proof that the people who use a service matter more than the people who only trade it.

Can regular people really buy an airline?

In real life, buying an airline is not simple. It is not like buying a shop. A buyer needs aircraft, staff, safety systems, gates, insurance, and many approvals. A new operator may need a Federal Aviation Administration certificate, which can take years and a lot of money.

That makes the campaign risky if people think pledges equal a finished plan. They do not. Yahoo also noted that the pledges were non-binding and self-reported, so they were not the same as cash in a bank.

Still, the idea has value. It shows demand. It shows that people care about low fares. It shows that a brand can have public meaning even after it fails as a business. That signal can matter to investors, regulators, workers, and rival airlines.

There is also a worker lesson here. When a low-cost airline fails, the story is not only about passengers. It is about pilots, cabin crew, airport teams, and small cities that may lose routes. A public campaign can remind leaders that a company is also a web of jobs and local needs. That makes the idea bigger than nostalgia.

What can other brands learn from this?

Brands should learn that public feeling is not always clean. People may laugh at you. They may complain. They may share memes. But when you stand for something useful, they may still fight for you.

Spirit stood for one main thing: cheap travel. That was clear. Many brands fail because people cannot say what they stand for in one sentence. Spirit had many flaws, but its role was easy to understand. That is why the revival idea spread fast.

The second lesson is that community can form around a problem, not only around love. The problem was simple: if Spirit disappears, cheap flying may get harder. That gave people a reason to act.

The third lesson is that control is becoming part of brand trust. It is no longer enough to ask people to buy. Some people now ask who owns the brand, who makes the rules, and who benefits when the brand wins.

Why is this useful for leaders and marketers?

Leaders should stop seeing customers as only buyers. In some markets, customers are also defenders of access. They may care about the role a brand plays in society, not just the product.

Marketers should also understand the power of a simple public mission. “Owned by the people” is not a full business plan, but it is a strong story. It gives people a part to play. It turns a failed airline into a cause.

That does not mean every brand should become community owned. It means every brand should know what people would lose if it vanished. If the answer is “nothing,” the brand is weak. If the answer is “choice,” “access,” or “fair prices,” the brand has deeper value.

What is the most useful takeaway?

The useful takeaway is this: a brand can be loved for the pressure it puts on a market, not only for the service it gives. Spirit may have been mocked, but it also helped keep the idea of cheap flying alive.

That is why brand ownership became a viral talking point. It gave people a way to protect a market role they did not want to lose. The campaign may never buy an airline. But it has already shown something important. People are starting to think like owners when the brands they need are at risk.

For any company, that is a warning and an opportunity. If your brand gives people access, choice, or savings, say it clearly. If people feel your loss before they praise your product, you may be more valuable than your reviews suggest.

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Netflix Spent $17 Billion. YouTube Spent $0. Guess Who Won. https://joshuamathias.com/netflix-spent-17-billion-youtube-spent-0-guess-who-won/?utm_source=rss&utm_medium=rss&utm_campaign=netflix-spent-17-billion-youtube-spent-0-guess-who-won Mon, 30 Mar 2026 23:55:08 +0000 https://joshuamathias.com/?p=19327 These days, the way people watch movies and shows is changing a lot. A big part of that change comes...

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These days, the way people watch movies and shows is changing a lot. A big part of that change comes from a group called Gen Z. If you have heard the term but aren’t quite sure what it means, Gen Z is the generation of young people born roughly between the mid 1990s and early 2010s. They grew up with the internet all around them, which makes their habits different from older generations. One of the biggest shifts we see with Gen Z is how they use streaming to watch entertainment. Streaming means watching videos, shows, or movies online without needing to download them first. It’s like turning on a faucet and having water flow right away. Instead of waiting for a DVD or cable TV schedule, streaming lets people watch whatever they want, whenever they want. Understanding Gen Z streaming habits is important because it shows us how this group is changing the entertainment world. They don’t just follow the old ways of watching TV or movies. Instead, they use new platforms and spend their time online differently. This is why big Hollywood studios with huge budgets are finding it harder to keep up with what Gen Z really wants to watch.

What exactly are Gen Z streaming habits today?

To get a clear picture of Gen Z streaming habits, it helps to look at how much time they spend on different kinds of media. According to research, Gen Z spends 54 percent more time on social platforms than the average consumer, which is about 50 minutes more per day. You can read more about this data here. This means they are very active on places like TikTok, Instagram, and YouTube, where they don’t just watch videos but also interact with others, share content, and discover new trends. At the same time, they spend 44 minutes less watching traditional shows or movies on TV or through cable. This shift shows that Gen Z prefers shorter, bite sized content that feels more personal and less formal than the usual TV shows. Their streaming habits also include using multiple devices, switching quickly between different types of content, and favoring on demand services like Netflix, Disney Plus, and Twitch. These platforms allow them to watch what they want, skip ads, and even join live streams or discussions. So, when we talk about Gen Z streaming habits, we are talking about a generation that values freedom, interaction, and quick access to a wide range of content, which is changing how entertainment is made and enjoyed today.

Why do big companies spend so much money on shows?

Big companies like Netflix spend huge amounts of money on shows for a few important reasons. The way Netflix works is simple but powerful. People pay a monthly fee to watch their content, which means Netflix needs to keep those subscribers happy and coming back for more. To do that, they need to offer shows and movies that you cannot find anywhere else. This is why they invest billions of dollars into creating exclusive content that only their subscribers can enjoy.

One big part of this spending is understanding the Gen Z streaming habits. Young viewers today have grown up with streaming as their main way to watch shows and movies. They are used to having tons of options and expect fresh, exciting content all the time. If Netflix doesn’t keep up with what Gen Z wants, those viewers will switch to another service that does. So, Netflix and other companies pour money into creating shows that match these habits, making sure they stay relevant in a crowded market.

Netflix is planning to spend 18 billion dollars in cash on content in 2025. This huge budget shows just how serious they are about winning and keeping subscribers. When you think about it, that money goes into making everything from big budget dramas to small indie projects, all aimed at different groups of viewers. The goal is to have something for everyone, especially for younger viewers who drive a lot of the streaming trends.

The Gen Z streaming habits have changed the game for these companies. Unlike older generations, Gen Z tends to watch shows on their phones or tablets, often preferring shorter episodes or content that feels more interactive and social. Companies like Netflix study these habits closely to decide what kinds of shows to invest in. Spending billions on content is not just about making entertainment it’s about understanding the audience and offering what they want before anyone else does. This is why big companies keep spending so much money on shows, always trying to stay ahead in the fast moving world of streaming.

If you want to read more about Netflix’s content spending plans, you can check out this article from Variety.

How much money does YouTube spend on making videos?

When you think about YouTube and the videos you watch every day, it might feel like the company spends a huge amount of money making those videos itself. But that is not how YouTube works. Unlike traditional TV networks or movie studios, YouTube does not create its own shows or movies. Instead, it acts as a platform where millions of regular people, from all around the world, can upload their videos for others to watch. This is a big part of what makes YouTube so unique and popular, especially with younger viewers.

YouTube’s business model is built around sharing ad money with the creators who make the content. When you watch a video on YouTube, you often see ads before or during the video. The money from those ads goes to YouTube, but a big portion of it is shared with the people who made the videos. This helps creators earn income from their work and encourages them to keep making new content. It is a win win situation. Creators get paid, viewers get free videos, and YouTube makes money by hosting the platform and running the ads.

This system has been especially important for understanding Gen Z streaming habits. Gen Z tends to spend a lot of their time online watching videos on platforms like YouTube rather than traditional TV. They enjoy the variety and freedom to watch whatever they want, whenever they want. Because YouTube supports creators financially, it allows for a wide range of content that appeals to different interests, which fits perfectly with the diverse tastes of Gen Z viewers. If you want to see just how much YouTube values its creators, you can check this report from CNBC. Since 2021, YouTube has paid out over 100 billion dollars to creators, showing just how significant this sharing model has become.

This approach helps explain why YouTube is so successful and why it plays a big role in shaping Gen Z streaming habits. Instead of spending big money making their own videos, YouTube empowers millions of people to create and share their stories, ideas, and entertainment while also supporting them financially. It is a powerful way to keep content fresh, interesting, and connected to what viewers really want.

Who is actually winning the battle for our screens?

When it comes to the fight for our attention on screens, it might seem like Netflix, with its billions of dollars spent on original shows and movies, would be the clear winner. After all, Netflix has poured huge amounts of money into creating hit series and exclusive content, hoping to keep viewers hooked. But if we take a closer look at the numbers, it’s clear that YouTube is actually coming out on top, especially when we consider Gen Z streaming habits.

In July 2025, YouTube captured 13.4 percent of all TV watch time, while Netflix held only 8.8 percent. This data, reported by Nielsen, really highlights how much more screen time people are spending on YouTube compared to Netflix. You can check out the full details on Nielsen’s website. What’s fascinating about this is that even though Netflix spends billions on content, YouTube’s mix of free videos, live streams, and user generated content is drawing more viewers overall. This suggests that many people, particularly younger viewers, prefer the variety and accessibility that YouTube offers.

Gen Z streaming habits play a big role in this shift. Younger audiences tend to favor platforms where they can find quick, diverse, and interactive content. YouTube fits that bill perfectly because it lets users watch everything from music videos to DIY tutorials, vlogs, and gaming streams all in one place. Netflix, on the other hand, mainly offers longer form shows and movies that require more time and commitment. For Gen Z, the ability to switch between different types of content quickly and engage with creators directly makes YouTube more appealing.

So even though Netflix invests heavily in original programming and global expansion, YouTube’s broad range of content and its free, easy to access format are winning over more viewers, especially among younger generations. The battle for our screens isn’t just about spending big on fancy shows anymore. It’s about meeting the changing Gen Z streaming habits, and right now, YouTube seems to have the upper hand.

What do Gen Z streaming habits tell us about the future?

When we look at Gen Z streaming habits, it becomes clear that young people today are searching for something real. They are not as interested in flashy Hollywood productions with big budgets and polished scripts. Instead, they want to connect with people who feel like friends. This generation values authenticity and relatability over glitz and glamour. They want to watch creators who share their everyday lives, struggles, and joys. These creators are not distant stars on a big screen but people who seem approachable and genuine.

One interesting piece of data shows that 52 percent of Gen Z feel more connected to online creators than to traditional actors or TV hosts. This tells us a lot about what young viewers are looking for. They want to feel like they know the person on screen, like they could reach out and have a conversation. This connection is stronger than the appeal of famous faces or expensive sets. It shows that Gen Z streaming habits are shifting the entertainment world toward a more personal, community driven experience. You can find more about this data at this link.

The future of streaming is likely to revolve around these real connections. Gen Z streaming habits suggest that the old ways of making content might not work as well anymore. Instead of focusing solely on big productions and star power, creators and platforms might need to emphasize building genuine relationships with their audiences. This means more live chats, behind the scenes moments, and honest conversations that make viewers feel included. It also shows that the power of storytelling is evolving. Stories no longer have to be grand or scripted to matter. They just need to be real.

Gen Z streaming habits reveal a simple but powerful truth. Money does not buy attention anymore. It is not about how much you spend on special effects or famous actors. What matters is the connection you create with your audience. Young people want to feel seen and heard by people who seem like friends, not distant celebrities. As the streaming world continues to change, this focus on authenticity and real connections will shape the future of entertainment in ways we are only beginning to understand.

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Hollister Stopped Making Traditional Ads and Sold More https://joshuamathias.com/hollister-stopped-making-traditional-ads-and-sold-more/?utm_source=rss&utm_medium=rss&utm_campaign=hollister-stopped-making-traditional-ads-and-sold-more Sat, 28 Mar 2026 04:05:56 +0000 https://joshuamathias.com/?p=19323 Have you ever stopped to think about why you can remember the exact song playing at your high school prom,...

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Have you ever stopped to think about why you can remember the exact song playing at your high school prom, but you probably cannot remember a single TV commercial you saw that same year?

There is a very specific reason for that. And it is the exact same reason why one of the biggest teen apparel brands in the world just decided to stop making traditional ads.

Hollister, the clothing brand owned by Abercrombie and Fitch, recently launched its biggest summer campaign to date. But instead of shooting a standard commercial with models smiling at a camera and a big logo at the end, they did something completely different. They made a genuine music video.

They teamed up with a 26-year-old singer named Gigi Perez, who recently blew up on TikTok. Together, they recorded the first ever officially licensed cover of Green Day’s classic 1997 song Good Riddance (Time of Your Life). The video shows real high school moments. Football games. Homecoming dances. Teenagers hanging out on skateboards and packing up their cars to leave for college.

If you watch the video closely, you will notice something missing. There is no overt branding. There is no big logo flashing on the screen. There is no call to action telling you to buy a pair of jeans or a new summer dress. The clothes are there, but they are just sitting quietly in the background.

This was not an accident. It was a very deliberate choice to move away from traditional ads. And it is a choice that led to a massive 15% growth in net sales for the brand in 2025.

So, why did they do it? And more importantly, what can we learn from their decision to abandon traditional ads? Let us break it down.

Why do traditional ads feel so easy to ignore today?

We live in a world where we are constantly bombarded by information. Every time we look at our phones, someone is trying to sell us something. Because of this, our brains have developed a filter.

When we know someone is trying to sell us something, our brains automatically put up a wall. We become sceptical. We look for the catch. It is a natural defence mechanism. We see traditional ads, and our minds immediately classify them as noise. We scroll past them without even registering what they are about.

But when we encounter something that feels like genuine entertainment, our defences drop. If we hear a song we like or see a story that moves us, we let it in. The emotional impression goes much deeper.

Hollister understood this perfectly. By creating a music video instead of traditional ads, they bypassed the part of the brain that says this is an ad, ignore it. Instead of trying to sell a product, they tried to create a feeling. They wanted to be associated with nostalgia, warmth, and the bittersweet joy of growing up.

There is actual science behind this approach. Studies show that ads evoking nostalgia make 75% of consumers more likely to buy. When a brand connects with you on an emotional level, you stop seeing them as a company trying to take your money. You start seeing them as a part of your life.

They are not trying to win a quick sale with traditional ads. They are trying to win a memory. Because a memory lasts a lot longer than a discount code. And memories do not feel like traditional ads.

How quickly do people actually tune out traditional ads?

The numbers are staggering. Research shows that Gen Z consumers lose active attention for ads after just 1.3 seconds. That is not a typo. 1.3 seconds. Before you have even had a chance to say your brand name, they have already mentally moved on.

This is the world that traditional ads are competing in today. It is not just that people dislike traditional ads. It is that their brains are now physically wired to filter them out before they even register.

This is why the shift away from traditional ads is not just a creative trend. It is a survival strategy. If your content does not earn attention in the first second, it does not matter how much you spent making it.

Why does nostalgia work better than traditional ads for Gen Z?

We usually think of nostalgia as missing something from our own past. We feel nostalgic for the cartoons we watched as kids or the snacks we ate in middle school. But there is a strange thing happening right now, especially with younger people. They are feeling nostalgic for eras they never actually lived through.

Gen Z grew up with social media. On their feeds, a video from 1997 and a video from 2024 can appear right next to each other. Time is flat. So, when a 26-year-old singer covers a punk song from 29 years ago, it does not feel old to a teenager today. It feels current.

This is a massive shift in how we think about marketing. If you want to reach a younger audience, you do not always have to look for the newest trend. Sometimes, you need to look backward. You need to figure out what feeling they are trying to recreate, even if they never experienced the original version of it.

Research shows that 68% of Gen Z feel positively toward nostalgic branding, and that nostalgic content generates a 2x higher emotional response rate compared to standard content. Hollister saw this happening. They saw their own customers pinning physical photos to their walls and keeping concert wristbands. They realised that young people are craving things that feel real, tactile, and permanent in a very digital world.

Traditional ads usually focus on what is new and shiny. But Hollister realised that their audience wanted something that felt timeless. By tapping into this deep desire for nostalgia, they created a connection that traditional ads could never achieve. They made their audience feel seen and understood.

What is the reminiscence bump and why should every brand know about it?

Psychologists have a name for the reason why teenage memories feel so powerful. They call it the reminiscence bump. Research shows that the memories we form between the ages of roughly 10 and 30 are the ones we remember most clearly for the rest of our lives. This is the period when we are forming our identity, experiencing things for the first time, and building the emotional foundation of who we are.

Music is one of the most powerful triggers for these memories. A study published in Frontiers in Psychology found that music heard during this critical window of adolescence creates some of the most emotionally charged and long-lasting memories a person will ever have.

Hollister is not just selling clothes. They are trying to become part of that memory window. They want to be the brand that a 35-year-old looks back on and thinks, that was the brand I wore when everything felt possible. That is a level of loyalty that traditional ads simply cannot manufacture.

Why is exclusivity so powerful compared to traditional ads?

Most brands approach partnerships by asking a simple question. They ask, who is popular right now? They find whoever has the most followers and pay them to star in their traditional ads.

Hollister asked a different question. They asked, what can we do that has never been done before?

Green Day is a massive band. Their song Good Riddance is an absolute classic. And until now, they had never allowed another artist to officially cover it for a brand partnership. Hollister managed to get that exclusive right.

That changes everything. It takes the campaign from being just another set of traditional ads and turns it into a cultural event. It becomes something newsworthy.

When something is genuinely scarce or the first of its kind, people pay attention. We value things more when they are hard to get or unique. By securing an exclusive piece of music history, Hollister made sure their campaign stood out in a sea of endless content.

Think about how many traditional ads you see every single day. Hundreds. Maybe thousands. They all blend together into one big blur. But you only see the first-ever official cover of a classic song once. Exclusivity creates a level of interest and excitement that traditional ads simply cannot buy. It makes people feel like they are part of a special moment.

What happens when creators step out of traditional ads and into the story?

There is another interesting layer to this campaign. Hollister has a group of creators they work with, called the Hollister Style Hub. Normally, brands use creators just to post pictures of products and share discount links. It is a very transactional relationship. It is just another form of traditional ads.

But Hollister did something different. They actually cast these creators as talent in the music video itself.

This is a subtle but important shift. There is a big difference between a creator promoting a brand in traditional ads and a creator actually being part of the brand’s story. When creators are integrated into the story, it feels much more authentic. It does not look like traditional ads. It looks like a group of friends making something together.

And authenticity is exactly what audiences are looking for today. They are tired of being sold to. They are tired of traditional ads that feel fake and forced. They want to see real people doing real things.

By bringing their creators into the actual content, Hollister showed that they value these people as more than just human billboards. They value them as collaborators. Studies show that branded content is twice as memorable as display advertising. This proves that the brand is willing to invest in real relationships instead of just paying for traditional ads.

Are you still making traditional ads or are you making memories?

The lesson here is simple but profound. People remember how you made them feel far longer than they remember what you sold them.

Music plays a huge role in this. Research shows that music bypasses the analytical parts of our brain and connects directly to our emotional and memory networks. This is why a song can take you back to a specific moment in your life in an instant. It is not just a sound. It is a time machine.

Hollister knows this. They know that if they can weave their brand into the emotional memories of a teenager, they do not need to keep pushing traditional ads at them. They just need to be there. They want to be the label on the dress that someone keeps in the back of their closet for a decade.

That is a fundamentally different goal than trying to get a click on a website. And it requires a fundamentally different approach than making traditional ads.

When you focus on creating memories instead of traditional ads, you change the entire dynamic between your brand and your audience. You stop being a nuisance that interrupts their day. You become a welcome part of their life.

This is why moving away from traditional ads was such a smart move for Hollister. They stopped fighting for attention and started earning it. They stopped trying to convince people to buy clothes and started giving them a reason to love the brand.

Traditional ads will always have a place in the world. But they are no longer the only way, or even the best way, to build a brand that people genuinely care about. The companies that win in the future will be the ones that figure out how to step outside the boundaries of traditional ads. They will be the ones that create art, tell stories, and build genuine emotional connections.

Just like Hollister did. They proved that sometimes, the best way to sell more is to stop making traditional ads altogether. They proved that when you focus on the feeling, the sales will follow.

Traditional ads tell you what to buy. Great stories tell you how to feel. And in a world full of traditional ads, the brands that make you feel something are the ones you never forget.

 


 

Joshua Mathias is among the top PR Agencies in Dubai and works with businesses across the GCC region, including Saudi Arabia, Abu Dhabi, and the wider Middle East, helping them build brands, manage reputations, and connect with audiences.

Learn more at joshuamathias.com

The post Hollister Stopped Making Traditional Ads and Sold More appeared first on Joshua Mathias.

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Fewer Options Increase Sales and Here Is the Proof https://joshuamathias.com/fewer-options-increase-sales-and-here-is-the-proof/?utm_source=rss&utm_medium=rss&utm_campaign=fewer-options-increase-sales-and-here-is-the-proof Tue, 17 Mar 2026 21:43:53 +0000 https://joshuamathias.com/?p=19316 What if I told you that the secret to selling more is to offer less? I know. That sounds completely...

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What if I told you that the secret to selling more is to offer less?

I know. That sounds completely backwards. Every instinct in business tells you to give people more choices. More products, more features, more options. The thinking is simple: the more you have, the more people will find something they like. Right?

Well, it turns out that’s wrong. And a recent move by Dick’s Sporting Goods with their Foot Locker brand proves it in a pretty dramatic way.

I was talking to a friend who works in retail strategy, and they brought up this story. Dick’s bought Foot Locker and decided to completely rethink the store experience. One of the first things they did was remove roughly 30% of the shoe styles from the walls. They didn’t replace them with new styles. They just took them away.

And then something surprising happened. Sales went up. Not just a little. The redesigned stores started outperforming even the core Dick’s Sporting Goods locations.

So what is going on here? Why do fewer options increase sales? Let’s dig into it.

What does science say about too many choices?

This isn’t just a lucky accident. There is a huge body of research that backs this up.

Back in 2000, two researchers from Columbia University, Sheena Iyengar and Mark Lepper, ran a now-famous study at a grocery store. They set up two tasting tables. One had 24 flavors of jam. The other had just 6 flavors.

The table with 24 jams attracted more people to stop and look. But here’s where it gets interesting. When shoppers were presented with 24 options, only 3% made a purchase. When they were presented with just 6 options, 30% made a purchase. That is a ten-times difference in conversion, just by removing options.

This is what researchers call “choice overload.” When we are faced with too many options, our brains get overwhelmed. We can’t decide. And when we can’t decide, we do nothing. We walk away empty-handed.

Harvard Business Review has written about this extensively, noting that when there is too much choice, consumers are less likely to buy anything at all. And if they do buy, they feel less satisfied with what they chose, because they keep wondering if one of the other options might have been better.

Why do fewer options increase sales in retail?

Think about the last time you walked into a store that felt cluttered and overwhelming. Shoes stacked from floor to ceiling. Racks so full you can barely flip through them. Hundreds of products all competing for your attention.

How did that make you feel? Probably a little stressed. Maybe you grabbed something quickly just to get out of there. Or maybe you left without buying anything at all.

Now think about a store that felt clean and focused. A few carefully chosen products, well-lit and well-displayed. A clear story about what the brand stands for. You probably felt calmer. You probably spent more time looking. And you probably bought something.

That’s exactly what Dick’s created with their new “Fast Break” format at Foot Locker. By removing 30% of the styles from the shoe wall, they were able to tell a clearer story about the shoes they did have. They created better displays. They made the shopping experience feel intentional rather than chaotic.

Executive Chairman Ed Stack described the improvement this way: “The improvement is coming from the basics: clearer storytelling, better presentation and a more focused assortment where we removed roughly 30% of the styles on the shoe wall that were unproductive.”

The results were so strong that Dick’s is now rolling out this format to 250 Foot Locker stores across the US and Europe.

Does this only apply to shoe stores?

Not at all. The principle that fewer options increase sales applies across almost every industry.

Think about email marketing. Research has shown that emails featuring 3 products generate 38% higher revenue than emails with more options. Conversion rates increased by 58% and order numbers jumped by 59% when the number of choices was reduced.

Think about restaurant menus. Studies have consistently shown that restaurants with shorter menus see higher customer satisfaction. When you have 200 items to choose from, you spend the whole meal wondering if you ordered the right thing. When you have 20 items, you feel confident in your choice.

Think about software products. Some of the most successful apps in the world, including Instagram, WhatsApp, and early Twitter, became popular because they did one thing really well. They didn’t try to be everything to everyone. They focused.

SKU rationalization, the process of removing underperforming products from a retail lineup, is now a recognized strategy for boosting margins. By identifying and eliminating products that don’t sell well, retailers can focus their resources on the things that do, and create a cleaner, more confident shopping experience.

How can you apply this to your own work?

The lesson here is not to strip your business down to one product and call it a day. It’s about being intentional. It’s about asking yourself: “Is everything I’m offering actually helping my customer make a decision, or is some of it just creating noise?”

Start with an honest audit

Look at your products, your services, your pricing packages, or even your marketing messages. Which ones are actually driving results? Which ones are just taking up space? Be honest. It’s easy to get attached to things we’ve put effort into, even when the data says they aren’t working.

Think about your “shoe wall”

Every business has a version of the shoe wall. It might be a services page on your website with 12 different offerings. It might be a social media strategy that tries to be on every platform at once. It might be a product catalog that keeps growing because no one wants to make the call to cut anything.

Ask yourself: if I removed 30% of the things on this list, would my customers actually miss them? Or would they find it easier to choose?

Focus on what you do best

The stores that perform best in any industry are usually the ones that have a clear point of view. They know who they are for, and they don’t try to be everything to everyone. That clarity is what creates the kind of focused, confident experience that makes customers feel good about buying.

What happens inside a customer’s brain when there are too many choices?

Let’s get a little more specific about why this happens. When you walk into a store or land on a website with too many options, your brain does something interesting. It starts comparing. Every option gets weighed against every other option. The more options there are, the more comparisons your brain has to make. And at some point, the mental effort required to make a decision becomes greater than the pleasure of making the purchase.

Psychologists call this “analysis paralysis.” It’s the state of being so overwhelmed by choices that you end up making no choice at all. And it’s not a sign of laziness or indecision. It’s a completely normal response to an overloaded system.

A meta-analysis of nearly 100 studies on choice overload found that excessive options reduced satisfaction, increased regret, and decreased the likelihood of making a purchase. This pattern holds across industries, cultures, and types of products. It is one of the most robust findings in consumer psychology.

And here is the part that makes this so relevant for businesses today. We live in an era of almost infinite choice. The internet has made it possible to offer hundreds or thousands of options at virtually no additional cost. So the temptation to add more is constant. More products, more services, more packages, more features. More, more, more.

But the research is clear. More is often the enemy of better.

Why does this matter for your marketing and messaging?

The fewer options principle doesn’t just apply to products. It applies to everything you communicate.

Think about your website. How many things are you asking visitors to do? If your homepage has seven different calls-to-action like sign up, learn more, watch a video, read a blog post, follow us on social media, download a guide, and contact us, you are creating the same problem as a wall of 200 shoes. You are overwhelming people with choices. And when people are overwhelmed, they leave.

The most effective websites, the ones that actually convert visitors into customers, tend to have one clear, dominant call-to-action. One thing they want you to do. One path forward. Everything else is secondary.

The same principle applies to your pitch decks, your proposals, your press releases, and your social media posts. Every time you add another point, another benefit, another option, you are diluting the impact of everything else. The more you say, the less people hear.

Dick’s didn’t just remove shoes from the wall. They removed noise from the story. And the story became much more powerful as a result.

The counterintuitive truth about fewer options

Here is the thing that most people miss: removing options isn’t about having less. It’s about having better. When you cut the things that don’t work, you create space for the things that do. You give your best products room to breathe. You give your customers room to think.

And there is a confidence signal in this too. When a brand offers fewer options, it is implicitly saying: “We know what’s good. We’ve done the work of choosing for you. You can trust us.” That kind of confidence is attractive. It’s the difference between a restaurant with a 200-item menu that feels like a diner and a restaurant with 12 carefully chosen dishes that feels like a destination.

The brands that people love most are almost always the ones that have made hard choices about what they will and won’t offer. Apple doesn’t make 50 different laptops. They make a handful, each one clearly differentiated. In-N-Out Burger has one of the shortest menus in fast food. Muji, the Japanese retailer, built an entire brand identity around simplicity and restraint.

These are not accidents. They are strategies. And they are strategies that work because they respect the cognitive limits of the people they are trying to serve.

Dick’s Sporting Goods didn’t make Foot Locker better by adding more. They made it better by taking things away. And the result was sales that outperformed their own flagship brand.

The next time you are tempted to add another option, another product, or another feature, pause for a second. Ask yourself: would fewer options increase sales here? The answer might surprise you.

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Why Trust Matters More Than Reach in the Creator Economy https://joshuamathias.com/why-trust-matters-more-than-reach-in-the-creator-economy/?utm_source=rss&utm_medium=rss&utm_campaign=why-trust-matters-more-than-reach-in-the-creator-economy Sat, 21 Feb 2026 15:16:45 +0000 https://joshuamathias.com/?p=19311 In the fast-paced world of marketing, we love a good case study. But rarely does one emerge from a chaotic...

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In the fast-paced world of marketing, we love a good case study. But rarely does one emerge from a chaotic NASCAR celebration that offers such a potent lesson for the future of brand-creator partnerships in the Middle East. A recent incident involving basketball legend Michael Jordan provides a stark, real-world illustration of “context collapse”—a phenomenon where a piece of content is stripped of its original meaning and spirals into a viral narrative. For a region where the creator economy is booming, this story is not just a curiosity; it’s a critical playbook on the most valuable currency in modern marketing: trust.

The Anatomy of a Digital Firestorm

First, the story. On February 16, 2026, a five-second video clip showed Michael Jordan interacting with the six-year-old son of his race-winning driver, Tyler Reddick. Online, the clip was interpreted by some as strange and inappropriate. Within hours, it exploded. Millions of views turned into a torrent of outrage, with fans posting videos of themselves throwing away expensive sneakers in protest. A global icon was being “canceled” in real-time.

The truth, as it often is, was far more mundane. The boy had gotten ice dumped down his back during a messy victory celebration, and Jordan was simply helping to get it out of his shirt. But the damage was already done, illustrating a terrifying reality: in the digital age, context is fragile, and narrative is king. For brands and creators, this is the new high-stakes environment.

The High-Stakes World of the MENA Creator Economy

This isn’t just a cautionary tale from abroad; it’s directly relevant to the engine room of modern marketing in our region. The creator economy in the Middle East is no longer an emerging trend; it is a dominant force. With influencer spend in Saudi Arabia and the UAE topping a combined $165 million in 2025, the stakes have never been higher. These are not just influencers; they are powerful media entities and, increasingly, entrepreneurs. A recent Visa report revealed that about one-third of UAE creators have launched new ventures off the back of their content success.

When brands invest in these creators, they are not just buying reach; they are buying trust. The creator’s perceived authenticity is the asset. The Jordan incident proves how quickly that asset can be jeopardized. A single, decontextualized moment can unravel years of careful brand-building, for both the creator and their partners. This is the central risk that CMOs and agency leaders must now factor into their strategies.

The Real Lesson: Vetting for Trust, Not Just Metrics

The most important part of the Michael Jordan story is not the outrage, but the resolution. The firestorm was extinguished not by a corporate PR statement, but by the calm, unwavering defense from the boy’s father, Tyler Reddick. When asked, Reddick didn’t just deny the narrative; he reframed it around his long-standing relationship with Jordan. He spoke of trust and friendship. His word had weight because it was built on years of authentic connection, not a transactional partnership.

This is the critical lesson for the MENA marketing community. For too long, the industry has been obsessed with vanity metrics: follower counts, engagement rates, and reach. The Jordan-Reddick dynamic suggests a new, more vital metric: Relational Equity. How strong is a creator’s network of authentic relationships? Who in their circle—peers, partners, collaborators—would come to their defense in a crisis? A creator’s true influence lies not just in their audience, but in the trust they command among those who know them best.

For brands, this demands an evolution in the vetting process. Instead of just asking for a media kit, marketing leaders should be asking: Who are your trusted partners? Can we speak to them? This shift from a transactional to a relational approach is the future of brand safety in the creator economy.

A Playbook for the Age of Context Collapse

So, how can brands and creators in the region prepare for this inevitable risk?

For Brands and Agencies:

  1. Prioritize Relational Due Diligence: Before signing a contract, investigate the creator’s professional relationships. A creator with a history of long-term, positive partnerships is a lower-risk investment than one who jumps from one-off campaigns.

  2. Build Authentic Partnerships: Move beyond the transactional. Invest time in getting to know your creator partners. When a crisis hits, you want to be defending a partner, not just a vendor.

  3. Plan for the Worst: Have open conversations about crisis scenarios. What is the protocol if a campaign clip is taken out of context? Who speaks, who stays silent? Aligning on a plan beforehand is crucial.

For Creators:

  1. Nurture Your Network: Your most powerful insurance policy is a strong network of peers, mentors, and brand partners who can vouch for your character. Invest in these relationships.

  2. Let Your Champions Speak: In a crisis, your own defense can sound self-serving. A trusted third party speaking on your behalf, as Reddick did for Jordan, is far more powerful.

As the creator economy in the Middle East continues its meteoric rise, the challenges will become more complex. The Michael Jordan incident is a valuable, free-of-charge lesson for all of us. It teaches us that in a world of fleeting attention and viral outrage, the most enduring asset is a reputation built on a foundation of authentic, verifiable trust. For brands investing millions, and for the creators building the future of media, it’s a lesson we can’t afford to ignore.

 


Joshua Mathias is among the top PR Agencies in Dubai and works with businesses across the GCC region, including Saudi Arabia, Abu Dhabi, and the wider Middle East, helping them build brands, manage reputations, and connect with audiences.

Learn more at joshuamathias.com

The post Why Trust Matters More Than Reach in the Creator Economy appeared first on Joshua Mathias.

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